Wellnaq User Privacy Policy
Last updated: 10 January 2026
1. Introduction
This User Privacy Policy ("Policy") describes how Wellnaq Pte. Ltd., a company incorporated in Singapore ("Wellnaq", "we", "us", "our"), collects, uses, discloses, stores, and protects personal data of individuals ("Users", "you") who access or use the Wellnaq website, applications, dashboards, tools, and related services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Policy.
2. Scope & Applicability
This Policy applies to:
- Individual end users booking or engaging with wellness practitioners
- Visitors browsing the Platform
- Users accessing the Platform via organisational or promotional partnerships
This Policy does not apply to practitioners or organisations acting as channel partners, which are governed by separate privacy policies.
3. Personal Data We Collect
3.1 Data You Provide Directly
We may collect personal data that you voluntarily provide, including:
- Full name, email address, phone number
- Country of residence and preferred language
- Account login credentials
- Information submitted during booking or consultations
- Health, wellness, or lifestyle information shared at your discretion
You acknowledge that any health-related data you submit is provided voluntarily and at your own risk.
3.2 Automatically Collected Data
When you use the Platform, we may automatically collect:
- IP address, device identifiers, browser type
- Operating system and usage logs
- Date, time, and duration of platform activity
3.3 Payment Data
Payments are processed by third-party payment service providers. Wellnaq does not store full credit or debit card numbers.
4. Purpose of Data Processing
We process User data strictly for the following purposes:
- Creating and managing User accounts
- Facilitating bookings, payments, refunds, and consultations
- Enabling communication between Users and Practitioners within the Platform
- Fraud prevention, security monitoring, and system integrity
- Customer support, complaint handling, and dispute review
- Legal, regulatory, audit, and compliance obligations
We do not use User data for purposes incompatible with those listed above.
5. Data Sharing & Disclosure
5.1 Sharing with Practitioners
User data is shared with Practitioners only to the extent reasonably necessary to deliver booked consultations.
Practitioners are contractually prohibited from:
- Using User data for marketing or solicitation outside the Platform
- Retaining User data beyond consultation requirements
- Transferring User data to unauthorised third parties
5.2 Service Providers
We may share data with trusted third-party service providers for:
- Payment processing
- Cloud hosting and infrastructure
- Analytics, security, and customer support
All service providers are bound by confidentiality and data protection obligations.
5.3 Legal Disclosure
We may disclose User data where required by law, regulation, court order, or governmental authority.
6. International Data Transfers
As a global platform, your data may be transferred to and processed in jurisdictions outside your country of residence. We take reasonable steps to ensure such transfers comply with applicable data protection laws.
7. Data Retention
User data is retained only for as long as necessary to:
- Provide Platform services
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
Data may be anonymised or deleted once no longer required.
8. Data Security & Risk Disclaimer
Wellnaq implements commercially reasonable technical and organisational measures to protect personal data. However, no system is completely secure.
You acknowledge and agree that Wellnaq shall not be liable for:
- Cyberattacks, hacking incidents, or unauthorised access beyond our reasonable control
- Loss or damages resulting from such incidents
9. Your Rights
Subject to applicable law, you may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion or restriction of processing
Requests may be submitted to our Data Protection Officer at dpo@wellnaq.com.
10. Third-Party Links
The Platform may contain links to third-party websites or services. Wellnaq is not responsible for the privacy practices of such third parties.
11. Updates to This Policy
We may update this Policy from time to time. The latest version will always be published on the Platform. Continued use of the Platform constitutes acceptance of the updated Policy.
12. Contact Information
Data Protection Officer: dpo@wellnaq.com
General Support: support@wellnaq.com
This Policy is governed by and construed in accordance with the laws of the Republic of Singapore.